Shipping-Policy
At Lumskin Beauty, we are committed to delivering your skincare products safely and on time. Please review our shipping policy below for complete details regarding order processing, delivery timelines, and related information.
1.Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Orders placed after 6:00 PM IST will be processed the next business day.
During high-demand periods, processing may take slightly longer.
Once your order is shipped, you will receive a confirmation email with tracking details.
2. Shipping Charges
Free shipping on prepaid orders above ₹999.
A standard shipping fee may apply to orders below the minimum free shipping value.
Shipping charges (if applicable) will be displayed at checkout before payment.
3. Delivery Time
Estimated delivery timelines:
Metro Cities: 3–5 business days
Other Locations: 5–7 business days
Remote Areas: 7–10 business days
Delivery timelines may vary due to weather conditions, courier delays, or unforeseen circumstances.
4. Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS.
You can also track your order through our Track Order page on the website.
If you do not receive tracking details within 3 business days, please contact our support team.
5. Delayed or Lost Shipments
While we work with reliable courier partners, delays may occasionally occur. If your order:
Is delayed beyond the estimated delivery time, or
Shows delivered but you have not received it
Please contact us within 48 hours at:
📧 info@lumskin.com
📞 +(120) 425-8078
We will coordinate with the courier partner and resolve the issue promptly.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Lumskin Beauty is not responsible for:
Delays due to incorrect address
Failed delivery attempts
Orders returned due to incorrect contact information
Additional shipping charges may apply for re-delivery.
7. International Shipping
Currently, we ship only within India.
For bulk or international orders, please contact our support team.
8. Damaged Packages
If your package arrives damaged:
Do not accept the parcel if visibly damaged.
Take photos of the package.
Contact us immediately within 24 hours of delivery.
We will investigate and arrange a replacement if applicable.
9. Contact Us
If you have any questions about shipping, feel free to contact us:
Lumskin Beauty
916-917 A-40 Tower C, Ithum Sector 62
📞 +(120) 425-8078
📧 info@lumskin.com
🕒 Mon–Fri: 9AM–6PM